Our Guarantee

We want you to be completely and perfectly satisfied, and that is why we offer a 30-day risk free guarantee from the date you ordered your product(s). We 100% guarantee your satisfaction through either store credit or your money back - no questions asked (don't get us wrong, we will always want to know what went wrong, but only if you're willing to tell us).

Here's how it works:

  • Contact our customer service team via hello@skipnutrition.co, or use our contact form here. One of our customer service team will help you with the return address and RMA # (Return Merchandise Authorization number).
  • Please do not send back your product before you have received an authorization with your RMA #
  • Return the unused portion of your product. Please indicate your name and email you used to order your product, and your RMA #.
  • We will notify you once we’ve received and inspected your return, and any store credit or refund will be processed. It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for your financial institution to refund to your credit card or bank account (debit card).

Please also note:

  • It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays.
  • The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
  • For Subscription orders, we offer our money back guarantee on your most recent auto Subscription order.
  • Last but not least, We reserve the right to refuse any refund/return if abuse is suspected. For instance, returns with empty product containers can only be accepted if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can't refund a 6 months worth of empty product containers after 1 month. We want to be fair with you and hope you will be fair with us too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at hello@skipnutrition.co.